Privacy Policy

Introduction

The Balance Sanctuary Ltd values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you book fitness classes through our system.

Information We Collect

When you use our booking system, we may collect the following information:

Personal details: Name, email address, phone number, home address.
Account details: Login credentials if you create an account.
Payment details: Bank account or card information processed securely via our payment provider.
Booking history: Classes booked, attendance records, preferences.
Health and wellbeing information: Details you provide about injuries, medical conditions, or fitness levels.

How We Use Your Information

We use your information to:

Process class bookings and payments.
Communicate with you about schedules, cancellations, or updates.
Improve our services and customer experience.
Ensure classes are tailored to your needs and safety.
Adjust exercises or provide alternatives where appropriate.
Comply with legal and regulatory requirements.

Legal Basis for Processing Health Data

Because health and wellbeing information is considered special category data under data protection law (e.g., UK GDPR), we only process it with your explicit consent and solely for the purpose of safeguarding your health during classes.

Payment Security

We do not store your full bank or card details on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment providers.

Data Sharing

We will never sell your personal information. We may share your data only with:

Trusted service providers (e.g., payment processors, IT support).
Instructors who need health and wellbeing information to adjust classes appropriately.
Legal authorities if required by law.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for certain processing activities.
Lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies & Tracking

Our booking system may use cookies to enhance user experience and track usage analytics. You can manage cookie preferences through your browser settings.

Data Protection

We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.